APP BUILDER
At the heart of the izon proposition is workflow automations. We have seen our customers waste through manual processes and monitoring over the years. With multiple reporting platforms alerting centralised email addresses, needing to be picked up, input into a different system, allocated, reported back, needing reallocated, it may sound loosely familiar.
The izon App builder is designed with the flexibility and customisation tools to truly free up not only dispatchers, but field maintenance engineers, front of house and cleaning staff, operations managers, directors, anyone tied to the smooth operation of your business.
monitor, automate
Taking the information from the asset management module, any issue of non compliance is registered in the operations & control centre. This can be as varied as temperature readings being too low/high, time critical staff tasks being not completed, or a machine being below a predefined output expectation, whatever metric should engage an intervention within your business, the app builder can accommodate.
Depending on the nature of the reported fault, workflows are engaged. Some, able to be rectified through remote remediation, are allocated to the service desk team for diagnosis, where others are sent for dispatch to field engineers, and measure against SLA/KPI. On investigation, an operative can complete the job sheet, adding notes or photographic evidence and send straight back to the central team. Should a job need further engagement, from another team, they can begin an additional workflow, forwarding the job off their queue into another defined queue, replete with all the information that has gone before. No need to wait for job sheets, no need to phone back to base to reassign and update notes.
driving daily deliverables
Eliminating as many manual interventions as possible within a businesses workflow creates a massive cost saving over traditional operational solutions. You are able to deliver a enhanced performance to your clients, all while reducing cost bases, and delivering higher profit margins through considered automation. Imagine your service team not having to scan an inbox for outage notifications, but rather see the alert the second it happens, and quickly investigate, allocate, and rectify.
This is now at your fingertips. Like every other module from izon, all of this information is recorded and visualised for teams at varying levels to put the pertinent information for them in a single screen, without extrapolation and cross referencing to determine their next steps, it is all in front of them, allowing quicker, smoother, business.
download more information
Want to know more about the solutions we offer? simply fill in the form below and we will send across all the information on the modules you are interested in. Or, if you need a little help, simply book a demo with us today and one of our team, and we will discuss your precise requirements, and see where we are able to help you.